Service Level Agreement

Last updated 16 July 2026

THE SHORT VERSION

  • We target 99.9% uptime for the platform.
  • Support responds within committed times.
  • Credits apply if we miss targets on eligible plans.
  • Full terms depend on your plan.

Uptime

We target 99.9% monthly availability for the core platform.

Support response

Priority and enterprise plans carry committed first-response times.

Credits

Eligible customers receive service credits when we miss the target.

Questions about this policy? Contact us or visit the Trust Center.