Escalation
Handing a conversation to a human when the agent should not proceed.
Why it matters for AI agents
Escalation is one of the building blocks behind reliable AI agents. Handing a conversation to a human when the agent should not proceed. Getting it right is part of why a managed agent outperforms a generic tool.
When we build or rent you an agent, this is one of the pieces we handle so you do not have to. Ask us how it applies to your workflow on a quick call.