TECHNOLOGY

Retrieval Augmented Generation, explained

RAG keeps an agent’s answers grounded in your data instead of its training memory.

Why it matters for agents

Before answering, the agent retrieves the most relevant facts from your content and answers from those, with citations.

How we use it in production

Every knowledge and support agent we build runs on RAG over your docs.

See where it shows up

Want the technical detail?

Our team walks your engineers and reviewers through the whole stack.